Shipping & Return Policy
Welcome to PetsWebMart.com! We aim to provide a seamless shopping experience for pet lovers across Zambia. Please read our shipping and return policy carefully before making a purchase.
Shipping Policy
Shipping Locations
We offer delivery services across Zambia.
Certain remote areas may have limited delivery options.
Shipping Timeframes
Standard Delivery: 3-7 business days.
Express Delivery: 1-3 business days.
Orders are processed within 24-48 hours of payment confirmation.
Shipping Charges
Shipping fees are calculated at checkout based on delivery location and order weight.
Free shipping is available for orders above ZMW.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email.
You can track your order through our website or courier partner’s portal.
Delivery Issues
If your order is delayed, please contact us at mailto:info@petswebmart.com.
If the delivery address provided is incorrect, the customer will be responsible for additional shipping costs.
Return & Refund Policy
We want you and your pets to be completely satisfied with your purchase. If you’re not happy with your order, you can request a return or exchange.
Return Eligibility
Items must be returned within 7 days of delivery.
Products must be unused, in original packaging, and in resalable condition.
Opened pet food, perishable items, and personalized products cannot be returned.
Return Process
Contact Us at : info@petswebmart.com with your order number and reason for return.
Our team will review your request and provide return instructions.
Ship the item back to us using a reliable courier service.
Once received and inspected, we will process your refund or exchange.
Refund Policy
Approved refunds will be processed within 5-7 business days to your original payment method.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).
Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery.
We will arrange for a replacement or refund at no extra cost.
Non-Returnable Items
Opened pet food, treats, and supplements.
Perishable items.
Personalized or customized products.
Clearance or final sale items.
Contact Us
For any shipping or return inquiries, feel free to contact us:
Email: info@petswebmart.com